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Return Policy

In this day, many businesses take the position that the customer is always right, and they will take back anything for any reason.  We call this the discount store mentality.  Buy it today, use it, wear it, keep it around for 6 months or even a year, and then return it.  These types of policies are causing many companies to go bankrupt or out of business.  Then what is their guarantee worth?

At The Shofar Man, we are taking a different approach, which is allowing us to give our customers the best product at the lowest price.  The truth is, when an excessive return  policy is allowed, the business will charge 10% to 20% more for their products in order to make up for the losses.  Then everyone pays for the abuses, with higher prices.

1A) We inspect our products when we add them into inventory.
1B) We inspect our products before we ship them to the customer.  This way, most items get checked for quality two times.

2A) We provide pictures of the product, so you see exactly what you are buying.
2B) In the case of a Shofar, we will even sound it for you over the telephone.  This way, you get to see it and hear it.

3A) We generally ship via UPS and insure our packages.
3B) We are not responsible and have no control over the timeliness of your delivery.  We are not responsible for delays, mistakes, errors, etc. that are made by UPS, the US Post Office, or any other carrier.
3C) If your package is damaged or lost in transit by UPS, the US Post Office, or any other carrier, the corresponding carrier's guidelines will be followed concerning replacement and reshipment.  For UPS, this generally means a waiting period of 14 days from the time the package was supposed to be delivered.  For the US Post Office, this generally means a waiting period of 30 days from the time the package was supposed to be delivered.

4) We package all products to meet the strict UPS guidelines.

5) We encourage customers to ask questions, so that they can be knowledgeable about what they are purchasing. 

6) Because of health reasons, we have a no return policy on all Shofars.  (Including Yemenite Shofars, Rams Horn Shofars, Sterling Silver Shofars, Leather Shofars, Anointing Shofars, Rare Shofars, and Twin Shofars.)  Would you want to purchase a Shofar that someone else bought and used (spit in), then returned?  If you purchase from a place that allows Shofars to be returned, you are taking the chance that you may get a returned Shofar.

7A) Absolutely no returns on Shofars, Harps, special-order items, closeout items, opened or used items, DVD's, CD's, mezuzah scrolls (parchments), oil menorahs, kippot (kippahs) by the dozen, cosmetics, perfumes, and colognes.

8A) We will accept returns on most items as long as they are not opened, used, damaged, soiled, or have damaged packaging.  The item must be returned in the exact condition that we sent it.
8B) We will not pay for return shipping.
8C) We will not be responsible if the item is lost or damaged during shipping.  We recommend using a secure return shipping method with insurance.
8D) We will not give a credit for shipping paid for a product to be sent to you.
8E) We will give you a credit on all returned items to be used at www.theshofarman.comABSOLUTELY NO REFUNDS!
8F) When a credit is used to purchase a special order item, the special order item will not be ordered by us until the original merchandise is received by our company.
We must be notified by telephone, so we can give you a return authorization number before you ship the product back.  We will refuse any packages sent back without a return authorization number.
All returns must be made within three days of the date the package is received by the customer.
8I) When free shipping is offered on a product, we will deduct the normal shipping charge for that item before giving a credit.
8J) If a free gift is given with a product, the gift must be returned in perfect condition along with the product.
There will be a 25% restocking fee for all returns.

9A) Wholesale customers - absolutely no returns.  Damaged products may be exchanged if we are notified within 24 hours of you receiving the product.
9B)  We must be notified by telephone, so we can give you a return invoice number BEFORE you ship the product back.

With your help and the following of this return policy, we will be able to continue to offer you the best product at the lowest prices.

--The Shofar Man, Inc.

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